Accessibility

Accessibility Statement

Published: August 1, 2026Last reviewed: August 1, 2026

We want everyone in Fresno to be able to use this website, and to reach us for service regardless of how they browse or what assistive technology they use. This page sets out the standard we work to, what we have built in, where we know we fall short, and how to get help if anything here gets in your way.

If this website is a barrier, use these instead

You should never have to fight a website to get your air conditioning fixed. Every service we offer can be arranged entirely by phone or email, and we will read out, explain or send you anything published here.

Call us, 24 hours a day

(559) 520-4240

Book service, ask questions, get pricing, or have anything on this site read to you. No form required, ever.

Email us

office@californiaheatingandacrepair.com

Tell us what you need and we will reply in whatever format works for you.

1. Our commitment

California Heating & AC Repair, operated by Craftline Renovations, Inc., is committed to making this website usable by as many people as possible, including people who use screen readers, keyboard navigation, screen magnification, voice control, or who have low vision, limited mobility, or cognitive differences.

We treat accessibility as part of building the site rather than something bolted on afterwards. Every page here was built with keyboard operation, semantic structure and readable contrast in mind from the start.

We would rather hear from you than have you give up

If something on this site does not work for you, please tell us. We will fix it where we can, and in the meantime we will get you what you need by phone or email without any fuss. Nobody should be unable to book air conditioning repair because of a website.

2. The standard we work to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines are published by the World Wide Web Consortium and are the standard most widely referenced for website accessibility, including under the Americans with Disabilities Act.

We describe our status as partially conformant, which means most of the site meets that standard but some parts do not yet, or rely on third-party content we do not fully control. Section 4 sets out where those gaps are rather than glossing over them.

Claiming full conformance would be easy and it would not be honest. A partial claim with a specific list of gaps is more useful to you and more accurate.

3. What we have built in

These are specific measures present across the site rather than general intentions.

Structure and navigation

Semantic HTML throughout, with a single H1 per page and a logical heading hierarchy that screen readers can navigate by.
Landmark regions with descriptive labels on navigation elements, so assistive technology can jump between sections.
Breadcrumb navigation on interior pages, marked up so its purpose is announced.
Descriptive link text rather than "click here", so links make sense when read out of context.

Keyboard and pointer

Full keyboard operability. Every interactive element can be reached and activated without a mouse.
Visible focus indicators. A high-contrast outline appears on whatever element currently has keyboard focus, with clearance around it so it is not obscured.
Large touch targets. Buttons and links are sized well above the minimum recommended target size, which helps anyone with limited dexterity or using a phone one-handed.
Native expandable sections. Our FAQ accordions use built-in browser elements that work with keyboard and screen readers without custom scripting.

Visual and motion

Contrast. Text and interface colors were chosen to meet or exceed the AA contrast ratio against their backgrounds.
Reduced motion support. If your device is set to reduce motion, transitions and animations are disabled automatically.
Responsive text reflow. Content reflows to narrow screens and high zoom levels without horizontal scrolling or loss of information.
No auto-playing media, no flashing content, and no time limits on reading or completing anything.

Images and content

Alternative text on meaningful images, describing what the image conveys.
Decorative graphics hidden from assistive technology so they do not clutter a screen reader's output.
Plain language. We explain technical HVAC concepts in ordinary words, define terms where we use them, and keep sentences readable.

4. Where we know we fall short

Being specific about limitations is more useful than a blanket claim. These are the areas we are aware of, and what we do about each.

AreaStatus and workaround

Embedded mapThe map showing our service area comes from a third-party provider and its internal controls are outside our influence. Our full address and service area are also published as plain text on the same pages, and we will give directions by phone.

Online booking formOur booking form is provided by a third-party service. We have limited control over its internal markup. Any appointment it can book, we can book by phone in less time.

Financing applicationFinancing applications are hosted by a third-party lender under their own systems and accessibility practices. We can walk you through the process by phone.

Third-party review contentReviews are published by customers on external platforms. We reproduce them as plain text here, but the source platforms are outside our control.

Older uploaded documentsAny documents uploaded before this statement may not be fully tagged for screen readers. Ask us and we will provide the content in an accessible format.

Third party does not mean not our problem

Where a component we did not build creates a barrier, we still consider it our responsibility to give you a working alternative. That is why every one of the rows above has a workaround attached, and why our phone number appears on every page of this site.

5. Getting service another way

Nothing on this website is the only route to anything. Everything we offer is available by telephone, and we are open 24 hours a day, seven days a week.

Booking service — call (559) 520-4240 and we will schedule it directly. No form, no account, no app.
Pricing information — we will read out any published range, or discuss your specific situation.
Written content — ask about any page and we will explain it, email it in a different format, or post it to you.
Quotes and paperwork — we can provide estimates and contracts in large print or another format on request, at no charge.
Communication preferences — tell us how you prefer to be contacted and we will use that method. If you need someone to speak slowly, repeat something, or send it in writing instead, just say so.

We also work regularly with customers who have relatives or caregivers arranging service on their behalf, and we are glad to communicate with whoever you nominate.

6. Reporting a barrier

If you encounter something on this site you cannot use, please tell us. We take it seriously and we want the specifics rather than a general complaint, because specifics let us actually fix it.

What helps us most

The page address, or a description of which page you were on.
What you were trying to do at the time.
What happened, or what did not happen.
The browser, device and any assistive technology you were using, if you know it.

What we commit to

We will acknowledge your message within five business days, tell you honestly whether and when we can fix the issue, and in the meantime make sure you get whatever you were trying to do done another way. If something will take time to correct, we will say so rather than going quiet.

7. Ongoing work

Accessibility is not a project that finishes. This site is actively being built out, and every new page is produced to the same standards described in section 3.

Review schedule. We review this statement and reassess the site at least annually, and the review date appears at the top of this page.
New content. Pages added after this statement are built to the same standard rather than retrofitted later.
Third-party components. Where an embedded service creates a barrier, we raise it with the provider and look for a more accessible alternative.
Feedback drives priority. Barriers reported by actual users go to the front of the queue, ahead of anything found in an automated scan.

8. Technical notes

This site is built on WordPress and is designed to work with current versions of major browsers, including Chrome, Safari, Firefox and Edge, on desktop and mobile.

It is intended to be compatible with common assistive technologies, including screen readers such as VoiceOver, NVDA and JAWS, screen magnification, browser zoom to at least 200 percent, and voice control software. Compatibility depends in part on the combination of browser and assistive technology in use, and we would genuinely like to hear about combinations where something does not work.

If you use a browser several versions out of date, some parts of the site may not display as intended. We will always help by phone if that is the case.

See also our Privacy Policy and Terms of Service.

Contact us about accessibility

Report a barrier, request information in another format, or ask for help with anything on this site. Please put "Accessibility" in the subject line so it reaches the right person quickly.