Reviews & customer results
What Fresno homeownersactually say.
Every review below is public on Google, written by a real customer, and outside our control — we cannot edit them, filter them or take them down. Read them here, then go read the rest on Google.
5.0
★★★★★
from 8 Google reviews
Reviews from our customers
Published exactly as written. Nothing trimmed, nothing tidied up.
Debbie Kram
Google review
★★★★★
I realized something was wrong with my AC when I got home Tuesday afternoon and noticed it wasn't blowing cold air. I called them right away, and they were able to send a technician to my Fresno home that same evening. The repair only took about 45 minutes, and everything was back to normal once the work was done.
Paige Pender
Google review
★★★★★
Wow! Just an amazing experience! Air conditioner went out and they were able to get it fixed the same day! Wonderful crew and extremely nice. Would definitely use again.
Angelica Torres
Google review
★★★★★
I had a great experience with this AC service company! From the moment I called, they were professional, responsive, and knowledgeable. The technician arrived on time, diagnosed the issue quickly, and explained everything clearly.
Being straight about it
Eight reviews is not five thousand
There are HVAC companies in Fresno with thousands of reviews and ninety years of history. We are not going to pretend otherwise, or bury the number, or pad the page with testimonials nobody can verify.
What we can tell you is that every one of ours is real, none were bought with a discount or a gift card, and all of them are sitting on Google where you can read the whole list in about two minutes rather than the three we chose to show you.
A small number of honest reviews is worth more than a large number you cannot check. Go check ours.
What people keep mentioning
Three things come up repeatedly. They happen to be the three things we built the company around.
They came the same day
When it is 105 degrees, a next-week appointment is not a service. Same-day response is the thing customers mention first.
"able to send a technician to my Fresno home that same evening"
They explained it
Not jargon, not a tablet turned around at the end. What was wrong, why, and what the options actually were.
"diagnosed the issue quickly, and explained everything clearly"
It got fixed
Repaired, not replaced. A 45-minute repair on a system somebody else might have quoted a new one for.
"The repair only took about 45 minutes, and everything was back to normal"
The other side
What happens when we get it wrong
We will, eventually. Every company that does enough work does some of it badly, and the ones claiming otherwise are either new or not telling you the truth.
What matters is what happens next. So here is our position in advance, before it is us asking you for the benefit of the doubt.
Our commitments
- Call us first, and we will make it right. Not because we want the review taken down — because fixing it is the actual job.
- We will not ask you to remove an honest review. If we earned it, it stays up. That is what makes the good ones mean anything.
- We do not buy reviews or trade them for discounts. A review that cost you a gift card tells a stranger nothing.
- We reply publicly, including to criticism. How a company answers a bad review is more informative than the review itself.
Other places to check us
Reviews are one signal. Here are the others, all of them outside our control.
State license record
CSLB #999179. Status, bond, workers' compensation and any disclosable actions, straight from the state board.
Check on cslb.ca.govDocumented work
We photograph what we find and show you before you approve anything. Here is how that works and what you keep.
See our documentationOur published process
Seven diagnostic steps with the instruments named. Hold your technician to every one of them.
Read the processWorked with us already?
Reviews are how a small company earns a chance with the next homeowner. If we did right by you, two minutes on Google helps more than you would think — and if we did not, tell us first so we can fix it.
Leave a Review on Google Leave a ReviewAbout our reviews
Are these reviews verified?
They are public Google reviews left by named customers on our Google Business Profile. We cannot edit or delete them, and neither can anyone else. Read the full list on Google rather than relying on the ones we selected.
Why do you only have eight reviews?
Because they are all real and none were bought. Review counts grow with time and job volume, and we would rather have eight honest ones than a padded number that falls apart when someone reads them closely.
Do you offer discounts in exchange for reviews?
No. Incentivised reviews break Google's policies and, more to the point, they are worthless to the next homeowner trying to work out whether to call us.
What if I had a bad experience?
Call the office at (559) 520-4240 and tell us. We will make it right if we can, and we will not ask you to take down an honest review either way.
Can I talk to a past customer?
Ask when you call. For larger jobs like a full replacement we can usually put you in touch with someone nearby who has had the same work done, with their permission.
Where else can I check you out?
The state license board carries our license status, bond and any complaints on file. Look up CSLB #999179, or read about the company and how we work.
See what the next review says
A proper diagnostic, evidence you can see, and a price you approve before anything happens.
California Heating & AC Repair is operated by Craftline Renovations, Inc. · CSLB License #999179 · Licensed and insured.